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Terms and Conditions
AL FATEH PRINTING AND TRADING. TEMPLATES TERMS OF USE

1. IMPORTANT INFORMATION
AL FATEH PRINTING AND TRADING. reserves the right to take any legal action if necessary against unauthorised users of AL FATEH PRINTING AND TRADING.’s templates and those who do not comply with the conditions stated in the terms of usage. The usage of AL FATEH PRINTING AND TRADING.’s templates which consist of margin and pre-designed templates, imply that you have read and accepted the terms and conditions of AL FATEH PRINTING AND TRADING.’s templates’ use.
EDITED FROM: You should carefully read the following terms of usage of AL FATEH PRINTING AND TRADING.’s templates which consist of Product Size Templates, Ready-designed eTemplates and MyTemplates service. Your use of our templates and service imply that you have read and accepted these terms and conditions. We reserve the right to take legal action if necessary against unauthorized users and those who do not comply with the conditions stated in the terms or usage.
2. LICENSE
AL FATEH PRINTING AND TRADING. grants you (as a Member) a nonexclusive limited license to use the templates or service available on our website in accordance with these Terms and Conditions (the “license”) issued by our company which shall include the condition that all artwork created with the use any AL FATEH PRINTING AND TRADING. template or service is forwarded to AL FATEH PRINTING AND TRADING. for printing. Members who are unable to adhere to these conditions are prohibited from using any template from or taken from the our website.
a) LIMITED USAGE GRANTED
You may only use all margin and pre-designed templates from or on the AL FATEH PRINTING AND TRADING. website. Unless stated otherwise, you may use the same template once more in order to make another project with the same design.
b) MODIFICATIONS
You are not authorized to make any modification(s)/alterations to our templates except those that AL FATEH PRINTING AND TRADING. requires you to do so to prepare your artwork. However, you are authorized to add, arrange your text and logo on our templates to fit your purposes only with the appropriate tools/software recognized or provided by AL FATEH PRINTING AND TRADING..
c) UNAUTHORIZED USE
There should be no redistribution or resale of any AL FATEH PRINTING AND TRADING.’s templates, modified or unmodified, without prior written consent from AL FATEH PRINTING AND TRADING..
EDITED FROM: You may not place any of our templates, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind without prior written consent from AL FATEH PRINTING AND TRADING..
d) ASSIGNABILITY
You may not sub-license, assign, or transfer this license to anyone else without prior written consent from AL FATEH PRINTING AND TRADING..
e) OWNERSHIP
You may not claim intellectual or exclusive ownership to any of our templates, modified or unmodified. All templates from or taken from the AL FATEH PRINTING AND TRADING. website are the property of AL FATEH PRINTING AND TRADING.. However, Members using MyTemplates service will retain ownership of their etemplates stored on the AL FATEH PRINTING AND TRADING. server given that all membership and MyTemplates service terms & conditions are met.
3. DISCLAIMER
Our templates are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our templates.
Our company reserves the right to change or modify these terms and conditions with no prior notice.
AL FATEH PRINTING AND TRADING. MEMBERSHIP TERMS & CONDITIONS

Before registering or transacting with AL FATEH PRINTING AND TRADING. through WEBSITE (herein referred the “Site” or “Website”) which is provided and managed by AL FATEH PRINTING AND TRADING. (herein referred to as “AL FATEH “, “we”, “us” or “our”) please read the following Membership Terms and Conditions carefully.

AL FATEH reserves the right to amend these member terms and conditions any time, with or without prior notice to customers (herein referred to as “AL FATEH Members” or “Members”). As an AL FATEH Member, it is your responsibility to know and periodically update yourself on these terms and conditions so as to fully understand your member rights and privileges.

1. Membership
1.1 Application for AL FATEH Membership is open to those residing in Singapore aged 18 and above. However, membership approval is subject to the discretion of the Management of AL FATEH .
1.2 The management of AL FATEH PRINTING AND TRADING. has the right to decline any individual Member status or to terminate a Member’s membership at its discretion without prejudice.
1.3 Those who qualify as members are required to pay a one‐time registration fee (unless stated otherwise).
1.4 Registration fee (which shall also include, unless stated otherwise, a Cash Advance deposit) must be paid up before Membership activation. (For details in making Payment or Top‐Up Cash Advance, please refer to clause #3. Payment / Depositing (Top‐Up) Cash Advance).
1.5 Individuals who wish to join as a AL FATEH Member must first complete the online registration form on the AL FATEH website. Each AL FATEH member is entitled to only 1 account (Online Member Account).
1.6 If Member is a GST Registered Person, Member shall be responsible in providing GST details. Should the Member Register for GST after 1 April 2015, Member shall be responsible in updating Account Profile with relevant information.
1.7 Member shall be responsible in providing all accurate information for GST documentation purposes.
1.8 Members may terminate their membership at any time, and the balance in their account will not be refunded.

2. Ordering / Operations
2.1 All printing of AL FATEH products will be solely undertaken by AL FATEH or its appointed vendor. AL FATEH Members are restricted from submitting any order for an AL FATEH product to another printer/lithographer. If a Member does not adhere to this condition, the management reserves the right to terminate his or her service account and membership as well as demand the return of all materials and information pertaining to AL FATEH . In such a case, AL FATEH PRINTING AND TRADING. will reimburse that Member for the return of materials which shall be considered “used” and payment shall be as according and subject to the condition of those materials.
2.2 AL FATEH Members are solely responsible for their own customers including any transaction such as payment collection.
2.3 AL FATEH does not accept direct order(s) from Members’ customers.
2.4 All orders must be submitted online. (Refer to website for online ordering procedure)
2.5 AL FATEH reserves the right to reject any order that does not comply with the standard product specifications for output set by AL FATEH and stated in the members’ handbook and AL FATEH website.
2.6 Once you submit an order to AL FATEH , it is considered a purchase. Once an order is in the process stage (i.e, “Pending”, “Order Processing “, “Ready For Pick Up “ , “Shipped” or “Order Completed” status indicated in the Track Order page) it cannot be cancelled or changed. (Refer to our clause 8. Product Refund / Reimbursement Policy).
2.7 If Member is required to amend and resend artwork file to AL FATEH , Member must do so within 30 working days after “Pending” notice is given by AL FATEH . Or else the order will be considered null and void and the order amount will be credited back into that Member’s Account.
2.8 Order will not be processed if printing fee due exceeds the available funds in Member’s account. Should this happen, Member is required to top‐up (reload) cash advance in order to proceed with the order.
2.9 AL FATEH provides printing services to its Members only.
2.10 AL FATEH will not provide colour proofing or proofreading services. However, we do provide Digital Proofing which is an optional service upon request at a small fee. (See Digital Proofing for more details)
2.11 AL FATEH does not provide hardcopy of official receipts for purchases. Members can print out the official receipts for their completed orders from the“Track Order” page (My Account / My Order / Track Order) in the Member’s Account Web Page.
2.12 The AL FATEH Member Account is updated daily and Members can trace and print the statement of account from the Member Web Page.
2.13 AL FATEH Members are required to have adequate funds (cash advance) in their account to make an order.
2.14 AL FATEH shall take legal action to prosecute any Member whom we suspect of making fraud deposits/payments to us. We shall also terminate that member’s membership and bar him/her from further use of our services
2.15 Repeat Order is NOT ALLOWED to make any changes in artwork, paper type & grammage, finishing and any other options that will cause the outcome to be different from the previous order, only quantity is allowed to change. (Note: Refer to General Expectation on Printing Outcome)
2.16 Any special request/arrangement such as custom packing is required to request again with Customer Service while Repeat Order.

3. Payment / Depositing (Top‐Up) Cash Advance
3.1 As AL FATEH uses a prepaid system, orders will be debited from Member’s cash advance. Payment for membership registration: AL FATEH Members must upload a copy of the bank deposit slip or funds transfer save the receipt/statement as jpeg file and upload with the sign‐up confirmation to AL FATEH upon paying registration fee and/or depositing cash advance. All deposited cash advances must tally to top‐up amount that member has indicated in Top‐Up Page. If deposited cash advance does not tally with the amount member has requested to top‐up on web page, that deposited amount shall be the final amount credited into Member’s AL FATEH account.
3.2 Registration Payment/Cash Advance Top‐Up methods: (i) CASH BANK‐IN to AL FATEH PRINTING AND TRADING. and deposited into AL FATEH bank account at
CIMB BANK : 8602208888
(ii) CHEQUE made payable to AL FATEH PRINTING AND TRADING. and deposited into AL FATEH bank account at

CIMB BANK : 8602208888

3.3 Activation of a AL FATEH Member Account is subject to AL FATEH management approval and successful clearance of cheque or cash deposit or funds transfer verification by the bank.
3.4 Minimum cash advance to top‐up: (i) Cash (Bank‐in) = RM50. Incremental in RM10s (ie. +RM50, +RM60, +RM70, +RM80, +RM90, etc.). (ii) Cheque Deposit = RM50. Incremental in RM10s (ie. +RM50, +RM60, +RM70, +RM80, +RM90, etc.). (iii) Interbank Funds Transfer = RM50. Incremental in RM10s (ie. +RM50, +RM60, +RM70, +RM80, +RM90, etc.).
3.4.a For top‐ups using cash or cheque deposit or interbank funds transfer, Members are required to save/take a photo of the receipt/statement as jpeg file and send to us at account@alfatehprinting.com
3.5 AL FATEH does not provide a receipt for your Cash Advance Top‐Up/Deposit. If you require a statement of proof for your Cash Advance Top‐Up/Deposit, you can print a Top‐Up Confirmation Slip from your Account Web Page.
3.6 As of 1 April 2015, the Official Receipt will be replaced by the Tax Invoice. The Tax Invoice shall be issued after the shipment of your goods.

4. Pricing / Delivery
4.1 All prices shown on our website are INCLUSIV OF SST.
4.2 There is no surcharge for standard delivery.
4.3 Exact reprints will be charged at the same price. (Subject to changes)
4.4 Services, products and pricing are subject to change from time to time.
4.5 All goods are delivered to AL FATEH Members by AL FATEH ‘ appointed courier service company.
4.6 AL FATEH will not liaise with any customer on Member’s behalf.
4.7 AL FATEH will only entertain requests for rushed deliveries through its optional Rush Order service. For special arrangements, Members are required to write in or call Customer Service with their enquiry.
4.8 Date Sent begins when the print job is completed and shipped out of ODM.
4.9 Date Sent shown in the shopping cart include AL FATEH off days and weekends and exclude public holidays observed in Singapore.
4.10 Goods delivered to AL FATEH Members are packed according to AL FATEH ’ standard packing and with printed samples attached on the outside. Once goods have left our ODM premises, they are no longer the responsibility of AL FATEH PRINTING AND TRADING.. If there are any discrepancies in the print quality or quantity of goods, Members are advised to contact AL FATEH PRINTING AND TRADING. to file a complaint.

5. Artwork File Preparation / Transfer
5.1 All artworks should be saved into individual files and according to each order’s specifications.
5.2 All artworks must be sent to AL FATEH through the Internet. Please download artwork specifications from our website to learn how to prepare file for uploading.
5.3 Due to the different colour displays on various monitors, printed colour of end product may differ from what appears on screen. Therefore AL FATEH will not be responsible for colour discrepancies in the end product as a result of member’s reliance on the said colour displays instead of the valid, up‐ to‐date AL FATEH ’ CMYK Colour Reference manual to set his/her colours for output.
5.4 AL FATEH uses international colour measurement standards (densitor / density) and has a process colour combination tolerance of ± 0.10 density. While we do not guarantee exact colour match of your artwork or reprints, we endeavour to minimize colour inconsistency in output by applying Delta E8 for intra batch (a printing standard to measure CMYK colour combination consistency‐refer clause 6.2).
5.5 To avoid delays or inconveniences, AL FATEH Members are advised to check that their artworks comply with all AL FATEH standard specifications, setting and format.
5.6 Unless otherwise stated or informed, Members are required to make the necessary corrections to the errors on their PDF/artwork filet. AL FATEH will not accept responsibility for any consequences that may arise as the result of Member’s failure to make the necessary corrections before output.
5.7 Job Pending Cases In the event AL FATEH detects that Member’s submitted artwork for printing does not comply with AL FATEH artwork setting standards:
5.7.1 AL FATEH will put that particular order in the “Pending” list, which means the job is on hold until correction is made by the Member. AL FATEH will inform Member of the problem via email. (Orders that are submitted after the cut off time will only be screened the following working day, and if a problem is detected, pending notice will be forwarded to Member).
5.7.2 After job pending notice is sent to Member, that Member is required to resend artwork through web or third party file hosting eg: sendspace, yousendit, mediafire, bigupload, divshare, adrive, transferbigfiles & etc.. Member is given a grace period of 30 days from receiving job pending notice to correct and complete order. (Note: delivery date of order will now depend on when correction is received by AL FATEH .)
5.7.3 If there is no response or no correction is made by Member within 30 working days after Member receives pending notice, AL FATEH will not proceed and the order will be void. The order amount will be fully credited back into that Member’s account.
5.7.4 If Member insists on proceeding to print without making recommended corrections highlighted in Pending Status, Member does so at his/her risk. AL FATEH cannot be held responsible for outcome of printout.
5.7.5 If a Member makes an error while placing his/her order for example,accidentally submitting the same order twice, that Member must call to inform AL FATEH Customer Service immediately. AL FATEH will not be responsible for any consequences arising from that Member’s failure to inform customer service immediately.
5.7.6 If a Member require AL FATEH to just proceed for his/her artwork upon notification of informed outcome, Member does so at his/her risk. AL FATEH cannot be held responsible for outcome of printout.
5.8 AL FATEH cannot be held liable for any consequences in the event an artwork error goes undetected.
5.9 Artwork sent must be in a single layout. Any imposing of the artwork will be done by AL FATEH .
5.10 No changes can be made to the artwork once submitted to AL FATEH for printing. Only amendments required to correct and complete pending jobs will be accepted.
5.11 AL FATEH shall not be held responsible for any copyright infringement of artwork content.
5.12 AL FATEH reserves the right to reject any job/artwork that is deemed to contain offensive literature or images.
5.13 Member shall agree to all the additional terms and conditions stated in each Product Specification, General Artwork Preparation Guides and the Artwork Preparation Guides for each product.

6. General Expectation on Printing Outcome
6.1 Colour reproduction or accuracy is generally subject to the limitations of gang‐run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer (clause #9).
6.2 AL FATEH assures you that the colour reproduction & consistency of every piece of your product printed in the same batch will meet Delta E8 requirements. We cannot be held liable for colour variations between jobs printed in different batches at different ordering periods.
6.3 Tolerance of the cutting edge for: Litho Offset Digital Offset ± 0.5mm ± 1.0mm
6.4 Printed surface dotted with dirt shall not be more than 1 dot per 5cm2 and the dot shall not be bigger than 0.3mm.
6.5 While AL FATEH will take every caution when handling pressure sensitive materials like carbonless copy paper (NCR), we cannot guarantee that they will be completely free of markings after print.
7. Product Refund / Reimbursement
If you are not satisfied with any product, please e‐mail Customer Service within 7 working days of receiving your order. Please include your Member number, order number and reason for dissatisfaction. If you have not received your order within the specified delivery time, please contact Customer Service (FEEDBACK) not later than 7 working days from the date of the specified delivery time. Our Customer Service department will review your complaint and work with you to meet your expectations.
PLEASE NOTE:
We will only reprint or refund the cost of any print job that fails to meet the conditions under the General Expectation on Printing Outcome (Terms & Conditions, clause #6). However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, AL FATEH does not review artwork/documents for content or spelling. In no way shall either
AL FATEH PRINTING AND TRADING. or its subsidiaries, officers, directors, shareholders or employees be liable forany special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an AL FATEH Member’s action(s). The terms and conditions constitute all terms and agreements relating to Members participating in the AL FATEH Member Program.